Senior Product Manager - Operational Efficiency

numa is a hospitality brand offering uniquely designed apartments for the modern traveller. We develop and operate a new category of lifestyle apartments whether it is for your weekend city trip, business travel or temporary home. Our uniquely designed apartments are located in the most exciting neighbourhoods and cities, that will make you feel like a local. numa offers you a consistent quality and guest experience no matter where your next trip will take you. To achieve our mission, we are building a proprietary technology and data platform connecting hospitality services, real estate and guest experiences.
On top of our physical locations, we build a wholly digital and personalized guest journey without the need for human interaction, a data-driven automated revenue management system, and a platform to automate 80% of hospitality processes.

As a Senior Product Manager for operational efficiency, you will have the unique opportunity to define and own a core part of our products for the next generation of hospitality. This is a key product role in one of the most innovative travel tech startups, where you will play a critical role in driving efficiency, reliability, and a seamless guest experience through the use of data-driven products and features.
What you’ll do:

• Identify and prioritize opportunities for operational efficiency opportunities via automation, design, and process optimization.
• Analyze the current processes and systems to identify opportunities for improvement.
• Collaborate with cross-functional teams such as Operations, Guest Experience (communications), Launch, and Distribution to understand their needs and pain points.
• Define and prioritize product opportunities based on impact, feasibility, and effort.
• Identify and build solutions with your team, leveraging the latest technology, internal or external machine learning solutions.
• Own, execute and communicate the product strategy and roadmap to increase operational efficiency across the company.
• Constantly measure and optimize the impact of the operational efficiency product line covering a variety of sub products, integrations and automatizations like: AI based chatbot, housekeeping and maintenance management, door & key system management.
• Support all internal teams with technology decisions and improvements.

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn.
Ideally, you bring:

• 4+ years of experience as a product manager, ideally with a experience on operational efficiency and process improvement.
• Proven track record of identifying opportunities for efficiency improvements and leading cross-functional teams to implement changes.
• Experience with developing and optimizing product roadmaps and managing product development cycles.
• Understanding of key performance indicators (KPIs) and experience with using data to measure and optimize the impact of product features and improvements.
• Ability to partner with cross-functional teams, including Operations, Customer Service, etc to identify and prioritize product opportunities and develop solutions.
• Strong communication and collaboration skills, with the ability to clearly communicate product vision and requirements to technical and non-technical stakeholders.
• Passion for leveraging technology to improve processes, increase efficiency, and enhance the guest experience.
• Experience in developing and analyzing qualitative data to gain insights and inform strategic recommendations for further optimization

• Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
• Build your own success story based on what you do well and how you want to grow
• Make the most of our flexible working hours and work from home flexibility (*depending on the role we will take this out)
• Choose the tools you work with from our selection of office equipment and software
• Maintain and improve your mental wellness with a monthly Calm subscription on us
• Elevate your fitness with a free Gympass subscription or monthly gym stipend
• Get to know your internationally diverse team during our events and retreats
• We want you to understand our product so upon your start, you’ll get to spend a night at your nearest numa stay!

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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