Hotel Operations Manager (Norwegian & English Speaking) - Oslo




About numa

numa is a hospitality brand offering uniquely designed apartments for the modern traveller. We develop and operate a new category of lifestyle apartments whether it is for your weekend city trip, business travel or temporary home. Our uniquely designed apartments are located in the most exciting neighbourhoods and cities, that will make you feel like a local. numa offers you a consistent quality and guest experience no matter where your next trip will take you. To achieve our mission, we are building a proprietary technology and data platform connecting hospitality services, real estate and guest experiences.

About The Role

Your Mission
We are looking for a hospitality enthusiast to be our very first Hotel Operations Manager in our new Oslo property with 33 rooms. In this mission critical role, you will be representing numa in the actual hospitality units and work behind the scenes to ensure that guests experience the best service possible.

Your Objectives
In this role, you will:

  • Manage relationships with third-party service providers and vendors and ensure service level agreements are in place and regular quality control inspections are conducted
  • Manage conversion and cost levels through the implementation of PAR levels and proactive business planning
  • Ensure that all local legal requirements, permits and operational backup systems are constantly maintained
  • Develop a maintenance and upkeep routine to protect and safeguard the physical conditions of the property
  • Conduct the day to day operations including room inspections, supervising housekeeping staff, inventory control and addressing guest complaints

About You

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

  • Fluency in written and spoken English and Norwegian (C1+ required)
  • Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations related background)
  • Experience leading or mentoring small teams and being responsible for financial results is a plus
  • The ability to work independently while staying intrinsically motivated 
  • A hands-on mentality and can-do attitude

About Our Offer

  • Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
  • Build your own success story based on what you do well and how you want to grow
  • Choose the tools you work with from our selection of office equipment and software
  • Maintain and improve your mental wellness with a monthly Calm subscription on us
  • Elevate your fitness with a free Gympass subscription or monthly gym stipend
  • Get to know your internationally diverse team during our events and retreats
  • We want you to understand our product so upon your start, you'll get to spend a night at your nearest numa stay!

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. 

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