Reservations Coordinator (m/f/d)




About numa

numa is a hospitality brand, offering uniquely designed apartments for the modern traveler. We develop and operate a new category of lifestyle apartments whether it is for you weekend city trip, business travel or temporary home.

Our uniquely designed apartments are located in the most exciting neighborhoods and cities, that will make you feel like a local. numa offers you a consistent quality and guest experience no matter where your next trip will take you. 

To achieve our mission, numa is building a proprietary technology and data platform connecting hospitality services, real estate and guest experiences. 

Your mission


In this role you will be responsible for handling and managing reservation requests to generate additional revenue for our locations. Your role includes coordinating with guests and working within cross-functional teams with revenue management, sales and operations. You will have the ability to make a real impact on the business performance whilst shaping your career and gain experience in a fast-evolving industry.
You will:

  • Be responsible for handling individual and group reservation inquiries via email or phone
  • Own booked revenue realization and be the main point of contact for existing corporate bookings
  • Coordinate with revenue management, sales and operations teams to drive additional revenue
  • Process and manage reservations for corporate key accounts, groups or loyalty guests
  • Take ownership of overbooking- and relocation processes
  • Support us in building a structure for our reservations management that allows us to scale quickly

Your profile

  • Completed an undergraduate diploma with a background in business administration, hospitality management or related field
  • Previous experience in reservations or hospitality is a plus
  • Great communicator, hands-on and high attention to detail
  • Comfortable in working with numbers and data
  • Be able to take responsibility and work independently
  • Fluent in English and German

Why us?

  • Competitive salary and compensation
  • Strong founding team with an exceptional track record
  • A young, professional and passionate team
  • Agile and open environment, flat hierarchies
  • Rapidly growing early-stage startup with huge potential for personal & career growth
  • Powerful financial backing from renowned Tech-Investors
  • Work from home flexibility
  • We equip your home office, for your best efficiency
  • Subsidies: Travel cheap on trains across Germany thanks to Travel Industry Card (DRV)
  • Gain efficiency, productivity and sleep well: Free calm subscription - peace of mind for your brain
  • Experience our product: Stay in our locations and feel the product
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