Junior Guest Experience Nightshift Agent (Remote) - German / English (m/f/d)


*Guest Experience


About numa

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths.

Your mission

  • Be responsible for all guest communications and reservations for all numa properties in the DACH region.
  • Resolve inquiries received over the phone- only, particularly emergency technical inquiries (work with the PIN code system when guests check-in/out of normal business hours, or when guests make a last-minute reservation and they need to receive check-in info)
  • Forward all other requests to the morning shift 
  • Write a report of the requests received during the night shift
  • Handle confidently individual and corporate guest requests in a friendly and satisfactory way
  • Work hand in hand with the rest of the numa departments on complaint management, reporting any kind of issues, overbooking- and relocation processes, etc.
  • Be responsible for follow-up processes internally, with guests and other departments.
  • Bring the desire to improve our processes and make them simple
  • Flexibility to work on weekends
  • Be on-call between 23:00-08:00
  • Work remotely or in the HQ in Berlin

Your profile

  • Secondary studies and professional studies, ideally oriented to Business or Hospitality
  • First experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry
  • Ability to empathetically comprehend and resolve complex issues
  • Proven experience of good verbal and written communication 
  • Experience managing multiple tasks and finding out alternative solutions to unexpected problems
  • Ability to execute tasks at short notice
  • Fluency in German and English are required (C1 level). Spanish, Italian or French is a plus

Why us?

  • Work in an environment where you, your work and ideas matter and have an impact
  • We’re a hyper-growth Tech Start-up, backed up by leading VCs,  that is taking off in Europe!
  • Flexible working hours
  • Competitive salary and compensation
  • Computer laptop and other office equipment
  • Learning and development opportunities (workshops)
  • DRV Card (Travel Industry Card)
  • Gympass subscription (free gym & wellness)
  • Family-friendly workplace
  • Rapidly growing early-stage startup with huge potential for personal & career growth
  • Experience our product: Stay in our locations and feel the product

Build your own success story together with usIf you prefer to apply per post, please forward it to the following contact person (a documents’ return shipment will not occur): 
Alberto Laino Dominguez (numa group GmbH) 
Jägerstr. 71 
10117 Berlin 

Apply via phone Monday and Tuesday between 16:00 - 18:00 to the following number: 
Contact person: Alberto Laino Dominguez - HR Coordinator

You are welcome to contact the representative for disabled people, who will support you in the further application process:
Alberto Laino Dominguez
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