Junior Guest Experience Agent - German / English (m/f/d)


Guest Experience


About numa

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths.

Your mission

  • Be responsible for all guest communications and reservations for all numa properties in the DACH region.
  • Handle confidently individual and corporate guest requests in a friendly and satisfactory way via phone, WhatsApp, text message, email and on multiple booking platforms
  • Work hand in hand with the rest of the numa departments on complaint management, reporting any kind of issues, overbooking- and relocation processes, etc.
  • Be responsible for follow-up processes internally, with guests and other departments.
  • Bring the desire to improve our processes and make them simple
  • Flexibility to work on weekends 
  • Work remotely or in the HQ in Berlin

Your profile

  • First experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry
  • Ability to empathetically comprehend and resolve complex issues
  • Proven experience of good verbal and written communication 
  • Experience managing multiple tasks and finding out alternative solutions to unexpected problems
  • Ability to execute tasks at short notice 
  • Willingness and ability to be hands-on when needed and work in team towards a common goal
  • Fluency in German and English are required (C1 level). French nice-to-have.

Why us?

  • Work in an environment where you, your work and ideas matter and have an impact
  • We’re a hyper-growth Tech Start-up, backed up by leading VCs,  that is taking off in Europe!
  • Flexible working hours
  • Competitive salary and compensation
  • Computer laptop and other office equipment
  • Learning and development opportunities (workshops)
  • DRV Card (Travel Industry Card)
  • Gympass subscription (free gym & wellness)
  • Family-friendly workplace 
  • Rapidly growing early-stage startup with huge potential for personal & career growth
  • Experience our product: Stay in our locations and feel the product
  • Build your own success story together with us

If you prefer to apply per post, please forward it to the following contact person (a documents’ return shipment will not occur): 
Alberto Laino Dominguez (numa group GmbH) 
Jägerstr. 71 
10117 Berlin 

Apply via phone Monday and Tuesday between 16:00 - 18:00 to the following number: 
Contact person: Alberto Laino Dominguez - HR Coordinator

You are welcome to contact the representative for disabled people, who will support you in the further application process:
Alberto Laino Dominguez

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