Question 1

How does the check-in work?

Accepted Answer

Upon arrival, all you have to do is go to the building, stand in front of the entrance door, and click on the link you previously received via Whatsapp or SMS on the day of your arrival. You'll require a WiFi or internet connection, and if done correctly, the doors will open! To get into your room, it's the same procedure--and the same link! Just stand in front of your apartment (with an internet connection), press the link, and you're in.

Question 2

How can I request an early check-in?

Accepted Answer

You can request to check in early during the digital registration process! If you’ve already registered, simply contact our Guest Experience team on the day of your arrival, and they’ll see if it’s doable. If we can make it happen, we’ll send you a text on the day of your arrival!

Question 3

How can I request a late check-out?

Accepted Answer

Due to logistical problems, we cannot offer the late check-out service to our guests.

Question 4

If there’s no reception, who can I talk to if I have questions or concerns?

Accepted Answer

Our Guest Experience team is ready and able to answer any questions or concerns you may have. They’re here to make sure your stay is unlike any other, and they’re good at what they do. Our team is on-call from 09:00 to 21:00 from Monday to Sunday by mail or over the phone.

Question 5

How often are the rooms cleaned?

Accepted Answer

Your rooms are professionally cleaned before you arrive, but we won't clean them while you're with us. Before you judge, think of the advantages--less water used on laundry, less paper waste, no housekeeping banging on your door in the morning. If you'd still like your room cleaned during your stay, we can absolutely make that happen! Just get in contact with our Guest Experience team, and they'll be happy to arrange that for you. Note: it'll cost you a little fee, so be prepared for that.

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Lumino

Amenities at Lumino

Amenities at Lumino

Our Rooms at Lumino

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Colmena

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Calid

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Colmena

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Calid

Info & Guidelines

Check-in Time: 15:00

Check-out Time: 11:00

Quiet Hours

No Parties Allowed

No Smoking

Contact Details