numa - Privacy

Privacy Policy

1. Introduction

In the following, we provide information about the collection of personal data when using

our website https://numastays.com und https://numastays.com
our profiles in social media.

Personal data is any data that can be related to a specific natural person, such as their name or IP address.

1.1. Contact details

The controller within the meaning of Art. 4 para. 7 EU General Data Protection Regulation (GDPR) is numa group GmbH, Potsdamer Strasse 68a, 10785 Berlin, Germany, email: privacy@numastays.com. We are legally represented by Christian Gaiser, Inga Laudiero, Dimitri Chandogin, Gerhard Maringer.

Our data protection officer can be reached via heyData GmbH, Schützenstraße 5, 10117 Berlin, www.heydata.eu, E-Mail: datenschutz@heydata.eu.

1.2. Scope of data processing, processing purposes and legal bases

We detail the scope of data processing, processing purposes and legal bases below. In principle, the following come into consideration as the legal basis for data processing:

Art. 6 para. 1 s. 1 it. a GDPR serves as our legal basis for processing operations for which we obtain consent.
Art. 6 para. 1 s. 1 lit. b GDPR is the legal basis insofar as the processing of personal data is necessary for the performance of a contract, e.g. if a site visitor purchases a product from us or we perform a service for him. This legal basis also applies to processing that is necessary for pre-contractual measures, such as in the case of inquiries about our products or services.
Art. 6 para. 1 s. 1 lit. c GDPR applies if we fulfill a legal obligation by processing personal data, as may be the case, for example, in tax law.
Art. 6 para. 1 s. 1 lit. f GDPR serves as the legal basis when we can rely on legitimate interests to process personal data, e.g. for cookies that are necessary for the technical operation of our website.

1.3. Data processing outside the EEA

Insofar as we transfer data to service providers or other third parties outside the EEA, the security of the data during the transfer is guaranteed by adequacy decisions of the EU Commission, insofar as they exist (e.g. for Great Britain, Canada and Israel) (Art. 45 para. 3 GDPR).

If no adequacy decision exists (e.g. for the USA), the legal basis for the data transfer are usually, i.e. unless we indicate otherwise, standard contractual clauses. These are a set of rules adopted by the EU Commission and are part of the contract with the respective third party. According to Art. 46 para. 2 lit. b GDPR, they ensure the security of the data transfer. Many of the providers have given contractual guarantees that go beyond the standard contractual clauses to protect the data. These include, for example, guarantees regarding the encryption of data or regarding an obligation on the part of the third party to notify data subjects if law enforcement agencies wish to access the respective data.

1.4. Storage duration

Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and no legal obligations to retain data conflict with the deletion. If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted, i.e. the data are blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

1.5. Rights of data subjects

Data subjects have the following rights against us with regard to their personal data:

Right of access,
Right to correction or deletion,
Right to limit processing,
Right to object to the processing,
Right to data transferability,
Right to revoke a given consent at any time.

Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities are available at https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html.

1.6. Obligation to provide data

Within the scope of the business or other relationship, customers, prospective customers or third parties need to provide us with personal data that is necessary for the establishment, execution and termination of a business or other relationship or that we are legally obliged to collect. Without this data, we will generally have to refuse to conclude the contract or to provide a service or will no longer be able to perform an existing contract or other relationship.

Mandatory data are marked as such.

1.7. No automatic decision making in individual cases

As a matter of principle, we do not use a fully automated decision-making process in accordance with article 22 GDPR to establish and implement the business or other relationship. Should we use these procedures in individual cases, we will inform of this separately if this is required by law.

1.8. Making contact

When contacting us, e.g. by e-mail or telephone, the data provided to us (e.g. names and e-mail addresses) will be stored by us in order to answer questions. The legal basis for the processing is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR) to answer inquiries directed to us. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

1.9. Customer surveys

From time to time, we conduct customer surveys to get to know our customers and their wishes better. In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is Art. 6 para. 1 s. 1 lit f GDPR. We delete the data when the results of the surveys have been evaluated.

2. Newsletter

We reserve the right to inform customers who have already used services from us or purchased goods from time to time by e-mail or other means electronically about our offers, if they have not objected to this. The legal basis for this data processing is Art. 6 para. 1 s. 1 lit. f GDPR. Our legitimate interest is to conduct direct advertising (recital 47 GDPR). Customers can object to the use of their e-mail address for advertising purposes at any time without incurring additional costs, for example via the link at the end of each e-mail or by sending an e-mail to our above-mentioned e-mail address.

Based on the consent of the recipients (Art. 6 para. 1 s. 1 lit. a GDPR), we also measure the opening and click-through rate of our newsletters to understand what is relevant for our audience.

We send newsletters with the tools

SendGrid of the provider Twilio, Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105, USA (privacy policy: https://www.twilio.com/legal/privacy). The provider processes content, usage, meta/communication data and contact data in the process in the USA.
HubSpot of the provider HubSpot, Inc., 25 1st Street Cambridge, MA 0214, USA (privacy policy: https://legal.hubspot.com/privacy-policy). The provider processes content, usage, meta/communication data and contact data in the process in the USA.
Revinate Inc, 1 Letterman Drive Building C, Suite CM 100, San Francisco, California 94129, USA (privacy policy: https://www.revinate.com/privacy). The provider processes content, usage, meta/communication data and contact data in the USA.
WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland (privacy policy: https://www.whatsapp.com/legal/updates/privacy-policy-eea?lang=en). The provider processes content, usage, meta/communication data and contact data in the USA.

3. Data processing on our website

3.1. Informative use of our website

During the informative use of the website, i.e. when site visitors do not separately transmit information to us, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 s. 1 lit. f GDPR.

These data are:

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software.

This data is also stored in log files. They are deleted when their storage is no longer necessary, at the latest after 14 days.

3.2. Web hosting and provision of the website

Our website is hosted by Amazon AWS. The provider is Amazon Web Services EMEA Sàrl, Avenue John F. Kennedy 38, 1855 Luxemburg, Luxemburg. In doing so, the provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data, in the EU. Further information can be found in the provider's privacy policy at https://aws.amazon.com/privacy/.

It is our legitimate interest to provide a website, so the legal basis of the described data processing is Art. 6 para. 1 s. 1 lit. f GDPR.

Our website is hosted by Vercel. The provider is Vercel Inc., 340 S Lemon Ave Unit 4133 Walnut, CA, USA. In doing so, the provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data in the USA. Further information can be found in the provider's privacy policy at https://vercel.com/legal/privacy-policy.

It is our legitimate interest to provide a website, so the legal basis of the described data processing is Art. 6 para. 1 s. 1 lit. f GDPR.

The legal basis of the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

We use the content delivery network Cloudfront (Amazon AWS) for our website. The provider is Amazon Web Services, Inc., P.O. Box 81226 Seattle, WA 98108-1226 USA. The provider thereby processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data in the USA. Further information can be found in the provider's privacy policy at https://aws.amazon.com/privacy/?nc1=f_pr.

We have a legitimate interest in using sufficient storage and delivery capacity to ensure optimal data throughput even during large peak loads. Therefore, the legal basis of the described data processing is Art. 6 para. 1 s. 1 lit. f GDPR.

Legal basis of the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

We use the content delivery network Vercel for our website. The provider is Vercel Inc., 340 S Lemon Ave Unit 4133 Walnut, CA, USA. The provider thereby processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data in the USA. Further information can be found in the provider's privacy policy at https://vercel.com/legal/privacy-policy.

3.3. Vacant positions

We publish positions that are vacant in our company on our website, on pages linked to the website or on third-party websites.

The processing of the data provided as part of the application is carried out for the purpose of implementing the application process. Insofar as this is necessary for our decision to establish an employment relationship, the legal basis is Art. 88 para. GDPR in conjunction with Sec. 26 para. 1 of the German Data Protection Act (Bundesdatenschutzgesetz). We have marked the data required to carry out the application process accordingly or refer to them. If applicants do not provide this data, we cannot process the application.
Further data is voluntary and not required for an application. If applicants provide further information, the basis is their consent (Art. 6 para. 1 s. 1 lit. a GDPR).

We ask applicants to refrain from providing information on political opinions, religious beliefs and similarly sensitive data in their CV and cover letter. They are not required for an application. If applicants nevertheless provide such information, we cannot prevent their processing as part of the processing of the resume or cover letter. Their processing is then also based on the consent of the applicants (Art. 9 para. 2 lit. a GDPR).

Finally, we process the applicants' data for further application procedures if they have given us their consent to do so. In this case, the legal basis is Art. 6 para. 1 s. 1 lit. a GDPR.

We pass on the applicants' data to the responsible employees in the HR department, to our data processors in the area of recruiting and to the employees otherwise involved in the application process.

If we enter into an employment relationship with the applicant following the application process, we delete the data only after the employment relationship has ended. Otherwise, we delete the data no later than six months after rejecting an applicant.

If applicants have given us their consent to use their data for further application procedures as well, we will not delete their data until one year after receiving the application.

3.4. Bookings via the website

Users can make bookings via our website. In doing so, we process the following personal data as part of the booking process:

IP-address
Name
E-mail address
Phone number
Address
Company name (if applicable)
Date of birth
Nationality
Gender
Date of arrival and expected departure
Number of accompanying persons and their nationality
Identity document

The data is processed to fulfill the contract concluded with the respective guest (Art. 6 para. 1 p. 1 lit. b GDPR) as well as to comply with applicable legal requirements (Art. 6 para. 1. p. 1 lit. c GDPR in connection with §29 ff. BMG).

We use Incode for the verification of identities. Alternatively, the verification of the ID can be made through a video call with numa personnel. In this case, we use Google Meet as a provider for video calls. More information about the providers can be found under paragraph 3.7. of this policy. For the verification of the ID, the following personal data is processed: First and last name, E-Mail address, information about the guest's stay, ID.

We are obliged according to § 30 paragraph 4 BMG to keep the data for one year from the date of departure of the accommodated person and to destroy it within three months after the expiry of the retention period.

3.5. Payment processors

For the processing of payments, we use payment processors who are themselves data controllers within the meaning of Art. 4 No. 7 GDPR. Insofar as they receive data and payment data entered by us in the ordering process, we thereby fulfill the contract concluded with our customers (Art. 6 para. 1 s. 1 lit. b GDPR).

These payment processors are:

American Express Europe S.A.
Apple Inc., USA (for Apple Pay)
Google Ireland Limited, Ireland (for Google Pay)
Klarna Bank AB (publ), Sweden (for "Klarna auf Rechnung")
Mastercard Europe SA, Belgium
PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxemburg
Visa Europe Services Inc., Great Britain
Stripe Payments Europe, Ltd., Irlanda (“Stripe”)

3.6. Technically necessary cookies

Our website sets cookies. Cookies are small text files that are stored in the web browser on the end device of a site visitor. Cookies help to make the offer more user-friendly, effective and secure. Insofar as these cookies are necessary for the operation of our website or its functions (hereinafter "Technically Necessary Cookies"), the legal basis for the associated data processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in providing customers and other site visitors with a functional website.
Specifically, we set technically necessary cookies for the following purpose or purposes:

Cookies that store language settings
Cookies that store the shopping cart
Cookies that store log-in data
Cookies that payment providers set for payment processing and do not analyse user behaviour
Flash cookies that are set to play media content

3.7. Third parties

3.7.1. LinkedIn Insight Tag

We use LinkedIn Insight Tag for conversion tracking. The provider is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. a GDPR. The processing is based on consent. Data subjects may revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://www.linkedin.com/legal/privacy-policy?.

3.7.2. Usercentrics

We use Usercentrics to manage consents. The provider is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich. The provider processes meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in easily managing consents from our customers and prospects.

3.7.3. Google Webfonts

We use Google Webfonts for fonts on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. However, the processing only takes place on our servers. We process meta/communication data (e.g. device information, IP addresses) in the EU.

Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=en-US.

3.7.4. HubSpot

We use HubSpot for customer relationship management. The provider is HubSpot, Inc., 25 1st Street Cambridge, MA 0214, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times), content data (e.g. entries in online forms), and meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in managing data in a simple and inexpensive way.

3.7.5. Hotjar

We use Hotjar for analytics. The provider is Hotjar Ltd., Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's, STJ 3141, Malta. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

3.7.6. Mapbox

We use Mapbox to localize. The provider is Mapbox, Inc., 50 Beale St floor 9, San Francisco, CA, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

3.7.7. YouTube Videos

We use YouTube Videos for videos on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis for the transfer to a country outside the EEA are consents.

Further information is available in the provider's privacy policy at https://policies.google.com/privacy.

3.7.8. Google Tag Manager

We use Google Tag Manager for analytics and for advertisement. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) in the USA.

The legal basis for the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=en-US.

3.7.9. Segment

We use Segment for analytics. The provider is Segment.io, Inc., 100 California Street Suite 700 San Francisco, CA 94111, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://segment.com/legal/privacy/.

3.6.10. Aircall

We use Aircall for telephone calls. The provider is Aircall SAS, 11 Rue Saint-Georges, 75009 Paris, France. The provider processes meta/communication data (e.g. contact number, IP addresses if applicable) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in contacting our customers.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) GDPR (Article 46(2)(c) GDPR), which we have agreed with the provider.

The data will be deleted when the purpose of its collection has ceased to apply and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://aircall.io/privacy/.

3.7.11. Facebook Pixel

We use Facebook Pixel for analytics. The provider is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times, customer identifiers such as e-mail or telephone number) in the USA.

3.7.12. imgix

We use imgix to display images on the website. The provider is Zebrafish Labs Inc., 423 Tehama St., 94103 San Francisco, USA. The provider processes meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest to display photos on our website in a simple way.

3.7.13. TikTok Pixel

We use TikTok Pixel for analytics and for advertisement. The provider is TikTok, Inc., 10100 Venice Blvd Suite 401 Culver City, CA 90232, USA. The provider processes meta/communication data (e.g. device information, IP addresses, customer identifiers such as e-mail or telephone number) in the USA.

3.7.14. Cloudflare

We use Cloudflare for application security. The provider is Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA. The provider processes content data (e.g. entries in online forms) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in increasing the security of our website by preventing malicious traffic from reaching our server.

3.7.15. Google Analytics

We use Google Analytics for analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

3.7.16. Sentry

We use Sentry to monitor applications and to track errors in applications or on websites. The provider is Functional Software, Inc., 132 Hawthorne Street San Francisco, CA 94107, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times), content data (e.g. entries in online forms), and meta/communication data (e.g. device information, IP addresses) in the USA.

3.7.17. Microsoft Advertising

We use Microsoft Advertising for conversion tracking and for analytics. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis for the transfer to a country outside the EEA are Missing.

3.7.18. Akiles Key System

We use Akiles Key System to provide electronic locks in some of our properties. The provider is AKILES TECHNOLOGIES S.L, Carrer Moianes 16-18, Entresuelo 4, Barcelona. The provider processes the guest’s name in the EU.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in providing our guests with an easy digital system for the locks.

3.7.19. Optimove

We use Optimove for personalisation. The provider is Optimove Inc., 2 Hashlosha St., 33rd Floor, Tel Aviv, 6706054 Israel. The provider processes content data (e.g. entries in online forms), contact data (e.g. e-mail addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses), and master data (e.g. names, addresses) in Israel.

The legal basis for the transfer to a country outside the EEA are adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided as part of an adequacy decision in accordance with Art. 45 para. 3 GDPR that the third country ensures an adequate level of protection.

3.7.20. Incode

We use Incode to verify identities. The provider is Incode Technologies, Inc., 221 Main Street, Suite 520, San Francisco, CA 94105, USA. The provider processes contact data (e.g. e-mail addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses), and master data (e.g. names, addresses) in the USA.

3.7.21. Mapme

We use Mapme for maps on our website. The provider is Mapme, Sderot Abba Eban 18, Herzliya, Israel. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

3.7.22. Apaleo

We use Apaleo for the management of property and guest data. The provider is apaleo GmbH, Dachauerstr. 15 A, 80335 Munich. The provider processes master data (e.g. name, email address, information about the stay) in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in managing our house and guest data in order to offer our services.

The data will be deleted when the purpose of its collection has ceased to apply and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://apaleo.com/de/privacy-policy.

3.7.23. Looker

We use Looker for analysis. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. a GDPR. The processing is based on consent. Data subjects may revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

3.7.24. Chekin.io

We use Chekin.io to automate check-in processes. The provider is Chekin Soluciones Digitales SL, Avenida de Diego Martínez Barrio, 10, 4ª planta, Seville, Andalusia 41013, Spain. The provider processes master data (such as name, email address, address, ID card) and meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in offering our guests a smooth online check-in as part of our services.

3.7.25. Hevodata

We use Hevodata for analysis. The provider is Hevo Data, Inc, 1390 Market St, Suite 200, San Francisco, CA 94102, USA. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

3.7.26. Siteminder Distribution Limited

We use Siteminder Distribution to manage bookings on our website. The provider is SiteMinder Limited ACN 121 931 744 of Bond Store 3, 30 Windmill Street, Millers Point, NSW 2000, Australia. The provider processes master data (such as name, email address, address, ID card, bookings) and meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in managing our house and guest data in order to provide our services.

3.7.27. MentionMe

We use MentionMe to manage referrals on our website. Users can recommend our services to their friends. The provider is Mention Me Limited, 20-22 Wenlock Road, London, N1 7GU, United Kingdom. The provider processes content data (e.g. entries in online forms), contact data (e.g. email addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the United Kingdom.

3.7.28. Voucherify

We use Voucherify to offer and process vouchers on our website. The provider is P. Rychlik Spółka Jawna, Porcelanowa 23, 40-246 Katowice, Poland ("Rspective"). The provider processes contact data (e.g. email addresses) and meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the EU.

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. a GDPR. The consent can be revoked at any time via the data provided on this page to contact us. The revocation does not affect the lawfulness of the processing until the revocation.

The data will be deleted when the purpose of their collection has ceased to apply and there is no obligation to retain them. Further information is available in the provider's privacy policy at https://www.voucherify.io/legal/privacy-policy-v1-5.

3.7.29. Google Optimize

For the optimization of our website, we use the tool Google Optimize of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, ("Google"). The tool is an integration to Google Analytics, processes the data from Google Analytics and helps to perform simple tests on the design and content of the website. More information about this can be found under the paragraph for Google Analytics in this Privacy Policy.

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. a GDPR. The consent can be revoked at any time via the data provided on this contact page. The revocation does not affect the lawfulness of the processing until the revocation.

3.7.30. Google Ads (formerly Adwords)

For the placement of advertisements, we use the Google AdWords tool of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, ("Google") on the basis of an order processing agreement. The tool collects and transmits cookies with usage data, especially which pages have been visited, which elements have been clicked on, device and browser information, IP address, customer identifiers such as e-mail or telephone number, operating system, data about the displayed advertisements and data from advertising partners, in particular pseudonymized user IDs to the provider of the tool.

The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. a GDPR. The consent can be revoked at any time via the data provided on this page to contact us. The revocation does not affect the lawfulness of the processing until the revocation. The security of the data when transferred to servers in the USA is ensured, as our contract with the provider includes standard data protection clauses published by the EU Commission (Art. 46 para. 2 lit. c GDPR).

3.7.31. Google Syndication

We use Google Syndication for analysis. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA. The tool is an integration to Google Analytics, processes the data from Google Analytics and helps to perform simple tests on the design and content of the website. More information about this can be found under the paragraph for Google Analytics in this Privacy Policy.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

3.7.32. Google Cloud

We use Google Cloud for cloud storage. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

It is our legitimate interest to hire and use a professional cloud hosting provider, so that the legal basis of the described data processing is Art. 6 para. 1 p. 1 lit. f GDPR.

3.7.33. Front App

We use Front App to manage customer service channels. The provider is FrontApp, Inc, 525 Brannan St 300, San Francisco, California, 94107, USA. The provider processes content data (e.g. entries in online forms) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. a GDPR. The processing is based on consent. Data subjects can revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

3.7.34. Vonage

We use Vonage as a communications API for, among other things, telephone calls. The provider is NewVoiceMedia Limited, 25 Canada Square Level 37, London, England E14 5LQ. The provider processes meta/communication data (e.g. contact number, IP addresses if applicable) in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in contacting our customers.

3.7.35. MonkeyLearn

We use MokeyLearn for surveys. The provider is MonkeyLearn Inc, 1375 Sacramento St 1, San Francisco, California, 94109, USA. The provider processes master and usage data (e.g. websites visited, names, email address, survey details, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

3.7.36. Pipedrive

We use Pipedrive for lead management. The provider is Pipedrive OÜ, Mustamäe tee 3a, 10615 Tallinn, Estonia. The provider processes contact data (e.g. email addresses, phone numbers), meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in managing data of leads for the purpose of direct marketing.

We delete the data when the purpose for collecting it no longer applies. Further information is available in the provider's privacy policy at https://www.pipedrive.com/en/privacy.

3.7.37. Finalytic

We use Finalytic to manage financial data. The provider is Finalytic Ventures Ltd, 128 City Road, London, EC1V 2NX. The provider processes financial data in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in managing our financial data.

We delete the data when the purpose for collecting it no longer applies. Further information is available in the provider's privacy policy at https://finalytic.io/privacy-policy.

3.7.38. Datadog

We use Datadog to monitor applications, to track errors in applications or on websites, and for log management. The provider is Datadog, Inc., 620 8th Ave, 45th Floor, New York, NY 10018 USA. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis for the processing is Art. 6 para. 1 s. 1 lit. f GDPR. We have a legitimate interest in being able to quickly find the errors in our applications.

The data will be archived when the purpose of its collection has ceased to exist. All customer data archived in backups are stored separately and excluded from any further processing, unless required by law. Further information is available in the provider's privacy policy at https://www.datadoghq.com/legal/privacy/#sharing-of-information.

3.7.39. Boost.ai

We use Boost.ai to help automate communications. The provider is Boost AI AS, 6 Koppholen, Sandnes, Rogaland, 4313, Norway. The provider processes meta/communication data (e.g. contact number, IP addresses if applicable) in the EU.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in contacting our customers.

3.7.40. WhatsApp

We use WhatsApp to communicate with guests. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The provider processes communication data (telephon number, name, messages) in the USA.

3.7.41. Twilio

We use Twilio to communicate with guests. The provider is Twilio, Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105, USA. The provider processes communication data (telephon number, name, messages) in the USA.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

3.7.42. Google Meet

We use Google Meet for video calls. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

3.7.43. Holibob

We use Holibob to offer guests personalized travel activities. The provider is Holibob Limited, 20 Braid Mount, Edinburgh, Scotland EH10 6JJ. The provider processes personal data such as name, contact details (including email address and/or number), travel booking details, customer preferences (relating to tours and experiences) and unique ID code as an independent controller.

Further information can be found requested from Holibob: https://www.holibob.tech/contact.

3.7.44. Firebase Cloud Messaging

We use Firebase Cloud Messaging to communicate with users. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU.

3.8. Call Recording Consent

We may record calls for the purpose of improving our customer support services. When contacting us, you will be given the option to consent to or decline call recording. This consent can be withdrawn at any time with future effect by submitting a written request to us.

4. Numa subsidiaries

The personal data of our guests collected during the booking process is transferred to the relevant local Numa subsidiary in the country where the accommodation booked by the guest is located.

A list of all relevant Numa subsidiaries can be found here. The legal basis for the processing of the data by the relevant Numa subsidiary in each case is Art. 6 para. 1 lit. b) GDPR, as this is necessary for the performance of the accommodation contract. All subsidiaries have concluded a data processing agreement with us on the use of the booking platform operated by Numa group GmbH in accordance with Art. 28 GDPR.

5. Data processing on social media platforms

We are represented in social media networks in order to present our organization and our services there. The operators of these networks regularly process their users' data for advertising purposes. Among other things, they create user profiles from their online behavior, which are used, for example, to show advertising on the pages of the networks and elsewhere on the Internet that corresponds to the interests of the users. To this end, the operators of the networks store information on user behavior in cookies on the users' computers. Furthermore, it cannot be ruled out that the operators merge this information with other data. Users can obtain further information and instructions on how to object to processing by the site operators in the data protection declarations of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, so that they process data there. This may result in risks for users, e.g. because it is more difficult to enforce their rights or because government agencies access the data.

If users of the networks contact us via our profiles, we process the data provided to us in order to respond to the inquiries. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 s. 1 lit. f GDPR.

5.1. Facebook

We maintain a profile on Facebook. The operator is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. A possibility to object to data processing arises via settings for advertisements: https://www.facebook.com/settings?tab=ads.
We are joint controllers for processing the data of visitors to our profile on the basis of an agreement within the meaning of Art. 26 GDPR with Facebook. Facebook explains exactly what data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights both against us and against Facebook. However, according to our agreement with Facebook, we are obliged to forward requests to Facebook. Data subjects will therefore receive a faster response if they contact Facebook directly.

5.2. Instagram

We maintain a profile on Instagram. The operator is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.

5.3. YouTube

We maintain a profile on YouTube. The operator is Google Ireland Limited Gordon House, Barrow Street Dublin 4. Ireland. The privacy policy is available here: https://policies.google.com/privacy?hl=de.

5.4. Twitter

We maintain a profile on Twitter. The operator is Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The privacy policy is available here: https://twitter.com/de/privacy. One way to object to data processing is via the settings for advertisements: https://twitter.com/personalization.

5.5. LinkedIn

We maintain a profile on LinkedIn. The operator is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. The privacy policy is available here: https://https://www.linkedin.com/legal/privacy-policy?_l=de_DE. One way to object to data processing is via the settings for advertisements: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

5.6. Xing

We maintain a profile on Xing. The operator is XING AG, Dammtorstraße 29-32, 20354 Hamburg. The privacy policy is available here: https://privacy.xing.com/de/datenschutzerklaerung.

6. Account deletion within the app

Customers have the autonomy to delete their profiles within the app with a simple and user-friendly process. To initiate account deletion, they can follow these steps:

Log in to the app using their credentials.
Navigate to the 'My Profile' tab within the app.
Scroll down on the screen
Locate and tap on the 'delete account' option.
Confirm the account deletion by tapping on the 'Delete account' button.

Only the data necessary for compliance with local laws is retained, and this data is stored for the period defined by those laws.

7. Changes to this privacy policy

We reserve the right to change this privacy policy with effect for the future. A current version is always available here.

8. Questions and comments

If you have any questions or comments regarding this privacy policy, please feel free to contact us using the contact information provided above.

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Data protection info sheet for applicants

Thank you very much for your application! In the following we inform you about the collection of personal data in the context of your application.

1. Controller in terms of data protection

The controller of your data is numa group GmbH, Potsdamer Str. 68a, 10785 Berlin, Germany, E-Mail: privacy@numastays.com.

2. Contact details of our Data Protection Officer

Our data protection officer is heyData GmbH, Schützenstr. 5, 10117 Berlin, www.heydata.eu, E-Mail: datenschutz@heydata.eu.

3. Purpose of processing and legal basis

The processing of your data provided in the context of the application is carried out for the purpose of the application procedure. The legal basis is Art. 88 para. 1 GDPR in connection with § 26 Abs. 1 Federal Data Protection Act, as far as the data are necessary for our decision to establish an employment relationship. We have marked data required for the application procedure accordingly or refer you to them. If you do not provide these data, we will not be able to process your application.

Further data are voluntary and not required for an application. If you provide further information, the basis for this is your consent (Art. 6 para. 1 p. 1 lit. a GDPR).

Please do not include in your CV and cover letter information about political opinions, religious beliefs, and similar sensitive data. They are not required for your application. However, if you do provide such data, we will not be able to prevent them from being processed in the context of the processing of your CV or cover letter. Their processing is then based on your consent (Art. 9 para. 2 lit. a GDPR).

Finally, we process your data for further application procedures if you have given us your consent to do so. In this case the legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR.

4. Data transfer

We only pass on your data to the responsible employees of the human resources department and to the employees who are otherwise involved in your application process.

In addition, external companies process your personal data on our behalf on the basis of order processing contracts in accordance with Art. 28 DSGVO. In these cases, we ensure that the processing of personal data is carried out in accordance with the provisions of the GDPR. The categories of recipients in this case are Internet service providers, providers of employee management systems and software, and providers of software that we use in all departments (e.g., video conferencing software).

Among them are the following providers that process data on servers outside the EEA:

Greenhouse Software, Inc., 455 Broadway New York, NY 10013, USA

To this extent, a transfer to a third country takes place. The legal basis for the transfer to a country outside the EEA are standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

5. Retention period

If we enter into employment with you after the application process, we will not delete your information until the employment ends. Otherwise, we will delete your data no later than six months after filling the position.

If you have given us your consent to also use your data for further application procedures, we will only delete your data two years after receiving your application.

6. Your rights

You have the following rights with regard to the described processing of your data:

Right of access,
Right to rectification or deletion,
Right to limit the processing,
Right to object to the processing,
Right to data transferability.

If the processing of your data is based on your consent, you also have the right to revoke this consent at any time. However, the processing of your data based on your consent until the time of revocation remains lawful.

Finally, you have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data by us.

7. No automatic decision making

We do not use fully automated decision making in accordance with Art. 22 GDPR for the implementation of the application procedure. Should we use these procedures in individual cases, we will inform you separately, if this is required by law.

If you have any questions regarding the processing of your data in connection with your application, please feel free to contact us using the contact details given above.

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