These GTC apply to all contracts for the rental provision of apartments or rooms ("Unit") for accommodation, which are concluded between numa group GmbH or its respective domestic subsidiaries ((COSI Berlin Betriebsgesellschaft mbH, COSI Berlin Hackescher Markt GmbH, COSI Berlin Friedrichshain GmbH, COSI Berlin Friedrichshain Betriebsgesellschaft mbH, COSI München Giesing GmbH, COSI Betriebsgesellschaft mbH, numa technology GmbH, COSI Berlin Mitte GmbH, COSI Berlin Boxhagener Platz GmbH, COSI Munich Obersendling GmbH, COSI Berlin Nord GmbH, COSI Berlin West GmbH, COSI Hamburg Mitte GmbH, COSI Hamburg Nord GmbH, COSI Hamburg Ost GmbH, COSI Hamburg Süd GmbH, COSI Hamburg West GmbH, COSI Köln Mitte GmbH, COSI Köln Nord GmbH, COSI Köln Ost GmbH, COSI Köln Süd GmbH, COSI Köln West GmbH, numa Netherlands B.V., numa stays UK Ltd, numa Oxford Ltd, COSI AUT-W Stiegergasse 3 GmbH, COSI AUT-W Gumpendorfer Straße 60 GmbH, COSI AUT-W Obere Donaustraße 19 GmbH, COSI AUT-W Mariahilfer Gürtel 33 GmbH, NUMA AUT-W Betriebsgesellschaft mbH, ARJONA Corporate Services S.L., COSI Madrid Las Cortes S.L.U., Retro Barcelona S.L., COSI Madrid Center S.L.U., COSI Barcelona North S.L.U., COSI Barcelona South S.L.U., Friendly Rentals S.L., numa Prague s.r.o., NUMA PARIS NORD S.A.S., NUMA PARIS SUD S.A.S., Numa Belgium Central SRL, Numa Belgium North SRL, COSI Roma North S.r.l. ,COSI Roma South S.r.l., NUMA Roma East S.r.l., NUMA Roma West S.r.l., numa Lisbon North unipessoal Lda, numa Lisbon South unipessoal Lda, numa Zurich GmbH, numa Oslo AS)("numa") and a customer ("Guest") (together "Parties"), as well as to all further services and deliveries provided by numa ("Accommodation Contract"), unless the Parties have reached an individual agreement.
Any existing general terms and conditions of the guest shall not be recognized and shall only apply in those cases in which this has been previously expressly agreed between the parties.
The guest is obligated to treat the provided unit, the furnishings as well as the rooms, facilities and equipment intended for common use with care and to ensure proper ventilation and heating.
The guest also undertakes to check the equipment for completeness and fitness for use when moving into the unit and to report any complaints to the accommodation provider without delay.
The guest is liable for all damage to the rented unit, the furnishings and the rooms, facilities and equipment intended for common use, which he or his visitors have culpably caused through use contrary to the contract and which is not due to normal wear and tear. The guest must notify numa immediately of any damage to the rented unit.
The rented unit is cleaned on a weekly basis by numa. The guest is obliged to grant access to the unit after notification from numa to the service provider commissioned by numa for this purpose. If the cleaning, which is obligatory at a weekly interval, is refused by the guest after such notification from numa, the guest has to pay a fee of EUR 150.00 to numa. The same applies to any obstruction during the weekly cleaning. Any further compensation for damages due to increased cleaning costs and possible loss of revenue resulting from the fact that the unit cannot be rented out is expressly reserved.
Video surveillance of the service providers commissioned by numa by the guest is expressly prohibited. An infringement against this is additionally considered as an obstruction of the access of the unit for the commissioned service provider and thus has a fee in the amount of EUR 150.00 as a consequence. The right is expressly reserved to claim further damages due to any loss of sales resulting from the unit not being able to be rented out as a result.
Guests who officially register as living in the unit provided by numa due to a longer stay at the registration office have the obligation to also deregister at the registration office upon departure. A violation of this obligation and the resulting additional workload of numa due to official inquiries will be considered as an obstruction of the operational procedure and will result in a fee of EUR 150,00. Numa expressly reserves the right to claim damages in excess of this amount.
numa at irregular intervals has to carry out routine maintenance of all physical assets and units to ensure they are in good condition and continue to function optimally and safely. This policy applies to all the physical assets of the hotel, including regular checks of electrical systems, plumbing, heating and cooling systems, elevators, and other equipment in the unit. The guest is obliged to grant access to the unit to the service provider or maintenance team commissioned by numa for this purpose when notified. Maintenance activities will be scheduled on a regular basis, and the frequency of maintenance will depend on the type of asset and its usage in accordance with manufacturer recommendations and industry best practices. If the maintenance, which is obligatory at certain intervals, is refused by the guest, the guest has to pay a fee of EUR 150.00 to numa. Any further compensation for damages due to increased maintenance costs and possible loss of revenue resulting from the fact that the unit cannot be rented out is expressly reserved.